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HP Touchpoint Analytics Client may be slowing down your PC

November 29, 2017 | SHARE >

This month you may have noticed that your HP system has started running slower.  The culprit may very well be the recently installed “update”.  It shows in your Programs list as HP Touchpoint Analytics Client.  What is disturbing is that it was installed without any user knowledge or consent and that it is collecting and sending to HP data about your computer.  Here is more info about it and how to remove it:

The description of the service confirms that it is used to gather Telemetry:

Harvests telemetry information that is used by HP Touchpoint’s analytical services.

When you visit HP’s Touchpoint Manager website, you get the following bits of information:

The HP Touchpoint Manager technology is now being delivered as a part of HP Device as a Service (DaaS) Analytics and Proactive Management capabilities. Therefore, HP is discontinuing the self-managed HP Touchpoint Manager solution.

It appears that HP transformed the technology to a cloud based service. The service seems to send data to HP once per day. Users find the data under ProgramData\HP\HP Touchpoint Analytics Client\Transfer Interface on the Windows drive.

We have seen that on several customer systems this software slowed down their system significantly.  Removing the application from the system restored the performance.

How to remove it:

  1. Use Windows-R to load the run box.
  2. Type appwiz.cpl to load the Programs and Features control panel applet.
  3. Locate HP Touchpoint Manager.
  4. Right-click the program name, and select Uninstall to remove it.

Uninstallation of the program should remove the Service as well.  We recommend that you reboot your computer after removal.

If you need any help removing this application and optimizing your computer’s performance please Contact Us.

Sources:
https://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/I-Didn-t-Install-HP-TouchpointAnalyticsClient-and-It-s/td-p/6427652
https://www.ghacks.net/2017/11/27/hp-installing-hp-touchpoint-analytics-client-telemetry-service/
https://www.engadget.com/2017/11/28/hp-quietly-installs-system-slowing-spyware-on-its-pcs/

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